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24/7, 365 days a year with UK-wide coverage from our two operations centres |
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All calls and engineers tracked and managed through the state-of the-art Mercury Service Management System |
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Engineers linked into Mercury via Pocket Pluto PDAs to maximise operational efficiency and communications |
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Preventative maintenance plans to minimise lift failure |
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Automatic prioritisation of trap-ins |
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Maintenance is all about prevention rather than cure. Apollo's maintenance schedules are especially designed to try to reduce the incidence of lift failure - a lift that is well looked after will be far less likely to break down or suffer a major, and a very expensive, mechanical fault. However, even in the best regulated situations, lifts do break down. That is why clients have access to a network of highly experienced engineers, 24 hours a day, 7 days a week, 365 days a year. Urgent action is met with an urgent response, fast reaction times ensuring that you never have to suffer too much downtime and inconvenience as a result of a lift being out of action. Apollo operates a 24 hour hotline, so you are reassuringly never more than a call away from assistance.
All calls are logged and tracked via the Mercury Service Management Systems so ensuring we have a complete audit trail of response times, recorded faults, attending engineers and other pertinent data. Clients signed up to the Digital Dashboard can access real-time call data, including an ‘engineer to site’ countdown and call status overview.
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Comprehensive, versatile service based on ‘all makes, all types’ knowledge |
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Full spectrum of repair work – from single component on single lift to complex programs on multiple lifts |
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Specialist teams in core areas to optimise performance |
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Rapid response unit for small urgent repairs post-breakdown |
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Apollo has a dedicated team of experienced repair engineers, who cover the full spectrum of repair work. From the smallest of jobs on a single lift to complex programs on multiple lifts over multiple sites, the team combines its expertise and professionalism with the latest tools and equipment to complete projects in a timely, efficient manner and to the highest quality standards.
To optimize performance in key areas, specialist teams have been formed for:
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Gear/motor works |
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Hydraulic works |
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Re-ropes |
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LG1 testing |
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Disability Discrimination Act conversion works |
A rapid response team is also available to effect small repairs after emergency call outs and breakdowns.
All repair work is tracked and monitored through the Mercury Service Management System, ensuring that both client and repairs supervisors know the exact real-time status of any job in hand as well as building up a comprehensive lift history for analysis and reference.
To guarantee our ability to service and repair any lift, we have built up excellent relationships with UK and European suppliers over the past 30 years, enabling the swift procurement and delivery of required components.
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Versatile refurbishments and modernisations with ‘all makes, all types’ knowledge |
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Broad project scope, from single lift car makeover with unique specification to complete reengineering of multiple lift complex |
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Design service available - Schedule 12 accreditation |
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All jobs managed via the Mercury Service Management System to secure efficient scheduling, effective project management and proactive working |
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Apollo has a proven track record of profitable partnerships with architects, designers, specifiers, engineering consultants and contractors. Working together on refurbishments and modernisations, Apollo maintains close liaison with site personnel and allied trades to ensure smooth progress of the project. The scale of works can run from single, highly bespoke car revamps to major, million pound plus overhauls of multiple lifts across multiple sites
Apollo can supply turnkey refurbishment solutions, including design, control systems and lift car interiors to precise specifications with accurate costings and clear scheduling. One call gives you a direct link to a rich pool of consultancy advice, industry experience and engineering excellence.
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Strong track record of major installation works as part of PFI projects |
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Committed to partnering and best practice |
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Operations based on value engineering ethos |
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Apollo is making a strong play to be the lift contractor of choice for PFI initiatives, combining its design, build and instillation expertise with the modern business principles of partnering, best practice and value engineering. We can deliver on substantial, multi-million projects from both a technical and commercial perspective, with the company structure geared to delivering direct senior input and accountability.
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Turnkey solution from design and specification through to testing, commissioning and on-going servicing |
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Proven experience as main contractor focusing on delivery through partnership |
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Extensive European network of suppliers and manufacturers to facilitate best value design and build |
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As with refurbishments, Apollo has nurtured strong relationships with architects, designers, specifiers, engineering consultants and contractors to deliver end-to-end installation projects. Apollo maintains close liaison with site personnel and allied trades to ensure smooth progress of the project. The scale of works can run from single, highly bespoke car revamps to major, million pound plus overhauls of multiple lifts across multiple sites. We exploit a large supply network to deliver the optimum combination of quality and value in our design and build process.
We can supply and install:
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Passenger lifts |
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Goods lifts |
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Scenic lifts |
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Groups of lifts |
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Platform lifts |
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Disabled access lifts |
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Stair lifts |
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Service lifts |
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Bespoke lifts |
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Experienced design service - accredited to Schedule 12 |
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Latest CAD technology delivers clear, pinpoint plans and measurements |
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Genuine end-to-end capability – from design through to installation and maintenance |
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Rapid response unit for small urgent repairs post-breakdown |
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Accredited to Schedule 12 and with substantial investment in the latest CAD technology, Apollo is well placed to provide clients with design services. Combining specification expertise with pragmatic know-how, we create advanced but resilient lift solutions that work as well in practice as they do on paper. We’re geared to securing long-term performance and tolerance through component quality and engineering excellence.
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Flexible on-site provision of lift engineering services |
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Ideal for large-scale sites where continuous lift operation is mission-critical |
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Apollo can provide on-site engineering cover for those clients who either need an immediate response to any failure or whose lift complex is of a size that it is more cost-effective and time-efficient to resource through a dedicated Apollo engineer. Such agreements are tailor-made to the client’s specific requirements and are a popular option for large industrial premises and major hospital sites.
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Comprehensive range of disabled access solutions from leading manufacturers |
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Installation and maintenance service available nationwide |
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Free DDA consultancy and access to remedial works team |
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Apollo provides a broad range of solutions to the disabled and less abled – from stairlifts to bathlifts to through-the-floor lifts. We can install and service many of the leading brands, including:
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Bison Bede |
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Stannah |
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Minivator |
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Freelift |
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Wessex |
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Terry |
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Pollocks |
Working across both the public and private sector, we undertake installation projects across the UK; these are subsequently serviced and repaired out of our London and Leeds operations centres. Dedicated engineers are fully trained on manufacturers’ equipment and clients have the reassurance that they are dealing with a large, well-resourced service provider. We have also developed a number of specialist areas such as local authority housing, housing trusts and hospitals, as well as supplying the domestic market.
In addition, we are currently at the forefront of the industry’s drive to ensure that lifts comply fully with the Disability Discrimination Act 1995, which came into force in January 2004. We have our own DDA team on hand to help property owners and building managers get to grips with this significant piece of legislation, with its lengthy list of specific requirements and provisions for disabled users.
Clients range from very big blue-chips to private homes with everything in between: hospitals, sheltered accommodation, housing associations, local authorities, government buildings, universities, retailers etc.
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