Receive full call details on screen
		Update call progress
		Clear down calls
		Access special instructions
		Prioritise and plan call outs and service visits more easily
		Check lift histories
		Cross reference call fault reports
		Access service schedules
		Input service visit details
		Receive automatic service reminders
		Receive SMS text alerts/messages from helpdesk

This means that the call out desk can focus on incoming client calls and client liaison while the engineers have everything they need information-wise delivered straight to the screen in front of them.

Such an arrangement allows the helpdesk to take more customer calls more quickly and respond in a timely manner to customer queries. They can also take a far more proactive approach to call allocation and management, ensuring that engineers attend and complete jobs as time efficiently as possible. Overall, clients enjoy better access to operators, a more efficient call handling service and a more dynamic performance in the field.