Call logging
		Engineer tracking
		Real time call status
		Response time alerts
		Bespoke call reports
		Detailed performance analyses
		Full client/site/lift histories
		Client reporting suite
		Automatic email notifications to clients
		Servicing schedules and reminders
		Service performance reports
		Repair order processing
		Repairs works management

In fact, every activity - at contract, client, site and lift level - is now captured electronically for operational and analytical purposes.

Apollo chose to invest substantially in its own system to better serve its growing client portfolio. Over the years many off the shelf packages had been evaluated and rejected, as they simply weren't able to correspond with Apollo's established working methods. Mercury acts not just as a service management system; it also works as a customer relationship management (CRM) tool and a sophisticated management information programme.

It is a unique piece of software within the industry, harnessing the power of IT to deliver tangible benefits to company and clients alike.