Digital Dashboard
One of the most annoying aspects of managing a lift portfolio for any client is the constant need to ring or email your designated contractor for information – call out progress, service reports, repairs updates or more in-depth performance and management reports. It’s time consuming, inefficient and you have got much better things to be doing with your time – why can’t it all be available at your fingertips?

Well, it can be. The Digital Dashboard is part of the state-of-the-art Mercury service management system – a simple to use but immensely powerful web interface giving clients fast, real-time, 24/7 access to all their operational data plus a wealth of statistics and analysis.


 


Digital Dashboard – a user-friendly web portal enabling every client to view his or her SMS data from the comfort of their own desks

 
No additional software required – just an Internet connection and a browser. Encrypted access via private username and password

 


Each portal page is tailored precisely to a client’s individual requirements with a ‘pick and mix’ approach to functions and features – you choose what you want to see

 
One click access to real-time views on call out progress and status summaries on current calls with full drill-down to the underlying call data; plus service schedules and completed/attempted visits; also statistics on call volumes, response times, most fault-ridden sites/lifts, service visit strike ratios etc

 
On-demand management reports, including call out and service histories between any dates for any site or lift, most commonly occurring faults, call closure summaries, time/day analysis of calls occurrence etc

The client's view

“Dashboard has been a hugely influential tool for us. We’ve made substantial efficiency gains now that our helpdesk has real-time information at their fingertips and no longer has to quiz other staff on call status. The management reports have also aided short and long-term budgeting and overall it has given us far more control over our portfolio and more insight into Apollo’s performance.”

London & Quadrant Housing Trust


 
 
© Apollo Lifts 2006